Refund policy

Return & Exchange Policy

At HAQ Home Essentials, we try to deliver products as shown and described on our website.

Exchange Eligibility

Exchange is available only if:

  • The wrong product was delivered

  • The product was damaged during delivery

  • The product is not working at the time of delivery

  • The issue is reported within 24 hours of receiving the parcel

No Return / No Exchange

Return or exchange will not be accepted if:

  • The product has been used, damaged, or mishandled by the customer

  • The packaging, accessories, or parts are missing

  • The customer changes their mind after receiving the product

  • The issue is reported after 24 hours

  • The product was damaged due to incorrect use

Proof Required

To request an exchange, please share:

  • Order number

  • Clear photos or video of the issue

  • Parcel opening video, if available

Exchange Process

After checking the issue, our team will guide you through call or WhatsApp.

If the claim is valid, we will arrange an exchange according to product availability.

Important Note

Product color, packaging, or minor design details may slightly vary depending on stock availability. This is not considered a defect.